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terms &

Terms of Use

General agreement

This Agreement is concluded between the owner of the Internet trading site, SIA URZO registration No 40203343882, registered office at Kleistu street 24, Riga, LV-1067, (hereinafter referred to as the Seller), and the Buyer, who places an order and makes a purchase on the Internet trading site. The Distance contract applies to all orders and purchases made on, hereinafter – the Website, on the Internet trading site.

By providing your personal data, you agree to the terms of this Privacy Policy. If you do not agree to the terms of the policy, please do not submit your personal data for processing.

If the consumer purchases the goods offered for sale on the URZO Website via the Internet, such mutual agreement is considered a Distance contract and is subject to the laws of the Republic of Latvia regulating Distance contracts, including but not limited to the Law of the Republic of Latvia “Consumer Rights Protection Law”, Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations Regarding Distance Contracts”.

A distance contract for the purchase of Goods shall be deemed to be concluded upon payment for the Goods.


Personal data will be processed on the basis of Section 7(1) of the Personal Data Processing Law, i.e., the customer’s freely given, unambiguously expressed declaration of will, by which the customer authorises the processing of his/her personal data. When placing an order, the Customer undertakes to provide precise information, i.e., name, surname, delivery address and his contact details, by clicking on the “Place order” field. The Buyer undertakes to inform the Seller of any changes by e-mail to no later than 24 hours from the confirmation of the order. Personal data relating to the delivery of the goods shall not be passed on to any third party, other than SIA VENIPAK, SIA Omniva, SIA DHL Latvija, or solely to another merchant for the purpose of ensuring the delivery of the order (hereinafter referred to as the “Courier Service”).

Information related to the use of cookies is available in the Privacy Policy.

Purpose of the website

The URZO website has been designed to serve effectively as a platform for communication between the company and the customer, as a platform for online sales of the brand’s products and as a source of information on all matters related to the products and the company. The Customer shall order, purchase and pay for, and the Seller shall supply and sell, the goods listed on, hereinafter referred to as the “Goods”, in accordance with the terms of this Agreement (hereinafter referred to as the “Agreement”).

Payment for the Goods shall be made by the Buyer by bank transfer to the Seller’s current account specified in the prepaid invoice or by credit card (MasterCard, Visa) in cases where the Buyer wishes to collect the Goods in person at the Seller’s office/warehouse – SIA UZRO, Kleistu street 24, Riga, LV-1067.


The Goods sold by URZO are not food products and are not fit for human consumption. URZO has taken all necessary steps to ensure that the presentation of the Goods it sells, and in particular their type, odour, colour, appearance, packaging, labelling, volume or size, are not confused with food products and do not endanger the health and safety of the consumer.

Pricing policy

All prices on website are quoted in euro (EUR) including 21% VAT (value added tax). Depending on the delivery address, your order may be subject to additional shipping charges, which will be clearly indicated before payment is confirmed and included in the total order price.

The final price of the Goods, including taxes and duties and delivery or postage costs, will be indicated before the conclusion of the Distance contract.

If delivery or postage costs cannot be calculated in advance, you will be informed that such charges may apply.

Delivery procedure

The Buyer may place orders 24 hours a day, but the Seller shall complete orders: on weekdays from 9.00 to 17.30, on Saturdays, Sundays – no completion takes place. The Seller shall send the Buyer a confirmation of acceptance of the order by e-mail. If the Buyer does not receive a confirmation e-mail, the order is not accepted. After the order has been processed, an invoice will be sent to the e-mail address provided by the Buyer for payment. The completion of the order is started when the money is credited to the Seller’s account.

The Seller shall deliver the Goods to the address indicated by the Buyer or the Buyer shall collect the Goods at Kleistu street 24, Riga. In the Baltic States delivery is provided by Omniva and Venipak. Outside the Baltic States, delivery is provided by DHL EXPRESS, the amount of which depends on the estimated size and weight of the order. The Buyer shall pay the shipping costs and the Goods in total before collecting or delivering the Goods from the Seller. The price of delivery shall be included in the invoice.

The average delivery time is 5 (five) working days after payment for the Goods has been credited to the Seller’s account, but the Seller reserves the right to deliver the Goods within 2 (two) calendar weeks, as delivery times may vary depending on the Seller’s special terms and the availability of the Goods in stock. In the event that delivery of the Goods may be delayed, the Seller shall notify the Buyer at the email address or telephone number provided.

Obligations of the Buyer

By using the Website, the Buyer shall comply with the Terms and Conditions set out herein. The Buyer is obliged to retain both the courier documents for receipt of the Goods and the postal/courier documents for return of the Goods to the Seller. The Buyer is responsible for ensuring that the correct details are provided, otherwise delivery of the Goods is not guaranteed.

Limitation of liability

The Buyer agrees that, subject to all applicable laws, the parties shall in no event be liable (whether in contract, negligence or otherwise) in connection with any interruption or error in the Buyer’s use of this Website.

Under applicable law, the parties shall not be liable (whether in contract, tort (including negligence) or otherwise) for:

a) interruption of URZO’s commercial activities;

b) delays or interruptions in accessing the Website;

c) non-delivery, misdelivery, distortion, corruption or other alteration of data;

d) any damage or loss of any kind incurred in connection with the presence or use of links to other websites on the Website;

e) computer viruses, system crashes or failures that may arise in connection with the use of the Website, including the use of hyperlinks leading to or from third party websites;

f) any inaccuracies or omissions in the content; or

g) events beyond the reasonable control of the parties.


The Buyer agrees to indemnify, defend and hold the Seller harmless from and against any damage, loss, damages or expense, and to pay the costs of any legal fees, arising out of any claim, action or proceeding brought by a third party relating to a breach of these Terms and Conditions, errors in the representations or warranties made by the Buyer or in the use of this Website by the Buyer.

Dispute resolution procedures

The Parties shall endeavour to resolve any disputes relating in any way to the Customer’s authorization on the Website or arising in connection with the performance, interpretation or termination of this Distance contract by mutual negotiation.

URZO will respond to any request from the Buyer in the manner and within the timeframe prescribed by the applicable laws and regulations and will inform the Buyer of the possible manner of enforcement or resolution of the dispute or alternative means of enforcement of the claim.

If the dispute cannot be resolved by negotiation, the Buyer may bring an action either in the courts of the Republic of Latvia where URZO is domiciled or, regardless of where URZO is domiciled, in the courts where the Buyer is domiciled.

URZO may bring an action against the Buyer only in the courts of the Member State in which the Buyer is domiciled.

URZO in no way restricts by these Terms and Conditions the Buyer’s right to apply to the competent public authorities for the protection of its rights.

Return of goods and right of withdrawal

In accordance with the Cabinet of Ministers Regulation No.255 of 20 May 2014 “Regulations Regarding Distance Contract”, the Buyer has the right to withdraw from the Purchase within 14 (fourteen) days without giving any reason. If the Buyer wishes to exercise the right of withdrawal, the following recommendations and conditions must be taken into account:

  • The Goods must be returned in their original packaging (we recommend that you open the packaging carefully when you receive the Goods).

  • The Goods must be returned complete.

  • Upon returning of the Goods the accompanying documents of the Goods (purchase documents) must be returned to the Seller.

  • The Seller has the right to refuse to accept the Goods returned by the Buyer if the conditions for returning the Goods have not been complied with.

  • The return of the Goods shall be carried out in accordance with the procedure established by the Seller.

  • The Buyer shall pay the direct costs of returning the Goods.

Returned Goods are refundable by bank transfer to the Buyer’s bank account.

In order to exercise the right to withdraw from the Order, the Buyer must inform the Seller of the Buyer’s decision to withdraw from the Order by sending a written notice to the e-mail address: The Buyer shall fill in the cancellation form and send it to the Seller at the above e-mail address. The withdrawal form is available here.

In the letter of withdrawal, please provide the following details: order number/receipt number, date of issue of the delivery note and the code, name and quantity of the Goods you wish to return.

The Seller shall pay the money for the returned Goods in the same manner as the payment for the Goods was received within 14 (fourteen) calendar days after termination of the Contract and receipt of the Goods specified in the withdrawal form at the Seller’s warehouse: Kleistu street 24, Riga, LV-1067, SIA URZO on the basis of the Buyer’s withdrawal.

The Seller may withhold reimbursement until it has received the Goods back or the Buyer has provided proof that the Goods have been returned, whichever is the earlier.

If the order is returned, the delivery costs will not be refunded. Delivery costs are only refunded if the delivery process, via courier or courier service, has not yet taken place. That is, if the Goods have not yet been dispatched.

Final provisions

The Seller reserves the right to modify, supplement these Terms and other documents related to these Terms. Amendments or modifications to the Terms shall take effect from the date on which they are posted on the Website.

If the Buyer does not agree with the Seller’s correction or partial additions to the Terms, the Buyer has the right to withdraw from them, provided that the Buyer loses the right to use the Online Store’s services.

If the Customer continues to use the Online Store services after the Terms have been revised, the Customer shall be deemed to have accepted the version, partial changes or additions to the Terms.

These Terms have been drawn up in compliance with the laws and regulations of the Republic of Latvia.

The Parties shall be relieved of their obligations under these Terms if their performance is prevented by circumstances of force majeure.


The Consumer Rights Protection Law states that if the trader or the service provider has not eliminated the defects of the goods or the service within 30 days from the day when the consumer submitted a claim regarding the defects of the goods or services, or within the time period specified by appropriately authorised supervisory and monitoring institutions, it is his duty to compensate all losses caused to the consumer due to the delay.